Moving Masters, Inc. has a proven track record. For over 30 years we have been providing quality corporate relocation services throughout the Washington, DC area. Although we pride ourselves on providing the customer a timely, efficient, and safe moving process, accidents do happen. No matter how experienced our professional movers are, or how prepared our management team is before a move, unforeseeable circumstances do unfortunately occur during the moving process.When a customer’s item ends up damaged during the course of a move, we know they are frustrated. The last thing anyone wants to deal with after relocating is the hassle of pointing fingers at a moving company in an attempt to reconcile a damage claim. Fortunately, our claims review team is dedicated to resolving any issues as quickly and painlessly as possible. Our team of professionals understands the importance of this department and will quickly analyze all details provided by our staff members, as well as the client, to determine what corrective actions need to be taken. The Moving Masters’ claims review team thankfully meets quite rarely as our average annual claims figure is in the neighborhood of 3/10 of 1% of our total revenue.
We pride ourselves on providing our customer the greatest moving experience, from moving preparation to the actual moving process, and through any outstanding claims. We treat claims, and the speed at which we settle them, (whether we replace or repair an item) as our second opportunity to satisfy a customer. Our ever-expanding list of repeat customers proves that our dedication to customer service is just as apparent as our dedication to corporate relocation.